frequently asked questions

  • As a travel agency, we offer a comprehensive range of services to cater to all aspects of your travel needs. Here's an overview of the services we provide:

    Flight Bookings: We assist in booking flights to destinations worldwide, including round-trip, one-way, and multi-city itineraries. We can help you find the best deals on flights with various airlines to suit your preferences and budget.

    Hotel Reservations: Whether you're looking for a luxury resort, boutique hotel, or budget-friendly accommodation, we can help you find and book the perfect place to stay during your trip. We offer options for all types of travelers and destinations.

    Transportation: From airport transfers to rental cars and private chauffeur services, we can arrange transportation to ensure smooth and convenient travel throughout your journey.

    Travel Packages: We offer pre-designed travel packages for popular destinations, including all-inclusive resorts, guided tours, and themed vacations. These packages often include flights, accommodation, transportation, and activities for a hassle-free travel experience.

    Cruise Bookings: Whether you're planning a relaxing Caribbean cruise or an expedition to Antarctica, we can assist in booking the perfect cruise vacation for you. We work with various cruise lines to offer a wide range of itineraries and amenities.

    Tours and Excursions: Enhance your travel experience with our curated selection of tours, activities, and excursions at your destination. Whether you're interested in cultural sightseeing, outdoor adventures, or culinary experiences, we can help you find the perfect activities to suit your interests.

    Travel Insurance: Protect your investment and travel with peace of mind by purchasing travel insurance through our agency. We offer comprehensive coverage options for trip cancellation, medical emergencies, baggage loss, and more.

    Group Travel Planning: Whether you're organizing a family reunion, corporate retreat, or group tour, we can help plan and coordinate all aspects of your group travel experience. We offer personalized services to meet the specific needs and preferences of your group.

    24/7 Customer Support: Our dedicated team of travel experts is available around the clock to provide assistance and support before, during, and after your trip. Whether you have questions about your itinerary, need to make changes to your booking, or require emergency assistance while traveling, we're here to help.

    These are just some of the services we offer as a full-service travel agency. We strive to provide personalized attention, expert guidance, and seamless booking experiences to ensure that you have the best possible travel experience from start to finish.

  • You can book a trip through our agency by visiting our website. Our experienced agents will guide you through the booking process.

  • We provide contact information and emergency assistance details before your trip. You can reach us through our hotline or email in case of any issues or emergencies during your journey.

  • We offer pre-designed travel packages for popular destinations, including all-inclusive resorts, guided tours, and themed vacations. These packages often include flights, accommodation, transportation, and activities for a hassle-free travel experience.

  • Initial Consultation: We'll start by having a conversation with you to understand your travel preferences, interests, and goals for your trip. Whether you're looking for a relaxing beach getaway, an adventurous outdoor excursion, a cultural immersion experience, or a combination of activities, we'll work closely with you to design an itinerary that matches your vision.

    Destination Recommendations: Based on your preferences and interests, we'll provide recommendations for destinations that align with your desired travel experience. Whether you're interested in exploring a specific region, visiting iconic landmarks, or discovering off-the-beaten-path destinations, we'll help you choose the perfect destination for your trip.

    Customized Itinerary Planning: Once we've identified your destination and travel interests, we'll create a customized itinerary that includes a detailed day-by-day schedule of activities, accommodations, transportation, dining options, and more. We'll take into account your preferred travel style, pace, and budget to ensure that every aspect of your trip is tailored to your needs.

    Flexible and Adjustable Itineraries: We understand that travel plans may change, so we'll create flexible itineraries that allow for adjustments and modifications as needed. Whether you decide to add new activities, extend your stay, or make changes to your accommodations, we'll work with you to ensure that your itinerary meets your evolving needs and preferences.

    Special Requests and Preferences: If you have any special requests or preferences, such as dietary restrictions, accessibility requirements, or specific interests, we'll take these into consideration when planning your itinerary. We'll make every effort to accommodate your needs and ensure that you have a comfortable and enjoyable travel experience.

    Expert Guidance and Recommendations: Throughout the itinerary planning process, our experienced travel advisors will provide expert guidance and recommendations to help you make informed decisions about your trip. Whether it's selecting the best attractions to visit, choosing the right accommodations, or arranging unique experiences, we'll leverage our expertise and insider knowledge to enhance your travel experience.

    Personalized Support: From the moment you start planning your trip to the day you return home, we'll provide personalized support and assistance every step of the way. Our dedicated team of travel advisors will be available to answer your questions, address any concerns, and ensure that your trip runs smoothly from beginning to end.

    Whether you're planning a solo adventure, a romantic getaway, a family vacation, or a group excursion, we're here to help you create the perfect personalized travel itinerary that exceeds your expectations and creates memories that last a lifetime.

  • The ideal timing for booking your trip can vary depending on several factors, including the destination, time of year, type of travel, and personal preferences. Here are some general guidelines to consider when deciding how far in advance to book your trip:

    Peak Season vs. Off-Peak Season: For popular tourist destinations and peak travel seasons (such as holidays, school breaks, and major events), it's advisable to book your trip well in advance, ideally several months ahead. This ensures availability and allows you to secure the best deals on flights, accommodations, and activities. On the other hand, if you're traveling during the off-peak season, you may have more flexibility and can often find last-minute deals closer to your travel dates.

    International vs. Domestic Travel: For international travel, especially to destinations that require visas or have specific entry requirements, it's recommended to book your trip at least three to six months in advance to allow ample time for visa processing and planning. For domestic travel, booking one to three months in advance is typically sufficient, although booking earlier may still offer better rates and availability, especially during peak seasons.

    Special Events and Festivals: If you're planning to attend a special event, festival, or concert at your destination, it's advisable to book your trip as far in advance as possible, as these events often draw large crowds and can lead to limited availability and higher prices for flights and accommodations.

    Flexible Travel Dates: If you have flexible travel dates or can travel on weekdays instead of weekends, you may be able to take advantage of lower fares and better deals by booking closer to your desired travel dates. Airlines and hotels often offer discounted rates for mid-week travel and off-peak times.

    Travel Preferences and Budget: Your personal preferences and budget will also influence the timing of your booking. If you have specific preferences for airlines, accommodations, or activities, it's advisable to book early to secure your preferred options. Additionally, booking in advance allows you to take advantage of early booking discounts and promotional offers.

    Last-Minute Deals: While booking in advance is generally recommended for securing the best deals and availability, last-minute deals can sometimes offer significant savings, especially if you're flexible with your travel dates and destinations. Keep an eye out for last-minute promotions and flash sales offered by airlines, hotels, and travel agencies.

  • Absolutely, we're committed to ensuring that all travelers, including those with disabilities, have access to transportation and accommodation options that meet their needs and preferences. Here's how we can assist with transportation and accommodation arrangements for travelers with disabilities:

    Accessible Accommodations: We can help you find and book accessible accommodations that meet your specific accessibility requirements. This includes hotels, resorts, vacation rentals, and other lodging options that offer features such as wheelchair-accessible rooms, roll-in showers, grab bars, accessible pathways, and other amenities tailored to your needs.

    Transportation Assistance: We can assist in arranging transportation options that are accessible for travelers with disabilities. This may include accessible airport transfers, wheelchair-accessible taxis or transportation services, rental vehicles with accessibility modifications, or accessible public transportation options at your destination.

    Special Requests: If you have any special requests or preferences related to your transportation or accommodation needs, such as specific mobility aids or equipment, dietary requirements, or assistance with navigating airports or hotels, we'll work closely with you to ensure that your needs are met and that you have a comfortable and enjoyable travel experience.

    Accessibility Information: We'll provide you with detailed information about the accessibility features and facilities available at your chosen accommodations, including descriptions of accessible rooms, common areas, and amenities. We can also offer guidance on accessibility standards and regulations at your destination to help you plan your trip with confidence.

    Personalized Assistance: Our experienced travel advisors are available to provide personalized assistance and support throughout the planning and booking process. Whether you have questions about accessibility options, need assistance with booking accessible accommodations, or require recommendations for accessible attractions and activities at your destination, we're here to help.

    Advance Planning: We recommend contacting us as early as possible to discuss your specific accessibility needs and preferences so that we can make appropriate arrangements and ensure that suitable accommodations and transportation options are available for your trip.

    Ongoing Support: We're committed to providing ongoing support and assistance to travelers with disabilities before, during, and after their trip. If you encounter any challenges or issues related to accessibility during your journey, we're here to help resolve them and ensure that your travel experience is as seamless and enjoyable as possible.

  • Cancellation and Change Fees: Most airlines, hotels, and other travel providers impose fees for cancellations and changes to bookings. These fees can vary depending on the specific terms and conditions of your reservation, such as the fare type, ticket class, or accommodation rate. We will inform you of any applicable fees and policies at the time of booking and assist you in understanding your options.

    Refund Eligibility: Whether you're eligible for a refund for cancellations or changes to your booking depends on the fare rules and cancellation policies associated with your reservation. In some cases, refunds may be available if you cancel within a certain timeframe or under specific circumstances, while other bookings may be non-refundable. We will provide guidance on refund eligibility and assist you in processing any refund requests according to the terms and conditions of your reservation

    Flexible Booking Policies: Some airlines, hotels, and travel providers offer flexible booking policies that allow for changes or cancellations with minimal or no fees. We'll prioritize booking options with flexible policies whenever available and inform you of any flexibility offered by the travel providers involved in your reservation.

    Communication and Assistance: Throughout the cancellation or change process, we'll maintain open communication with you and provide assistance and guidance as needed. Our dedicated customer support team is available to answer your questions, address any concerns, and facilitate the cancellation or modification of your booking.

    It's important to review the terms and conditions of your booking carefully, including the cancellation and change policies, before confirming your reservation. If you need to make any changes or cancel your booking, please contact us as soon as possible so that we can assist you in navigating the process and minimizing any impact on your travel plans.

  • As a travel agency committed to transparency and excellent customer service, we strive to be upfront about all fees and charges associated with your booking. While we aim to provide a clear breakdown of costs during the booking process, it's important to be aware of potential fees and charges that may apply. Here's what you should know:

    Service Fees: Depending on the services provided and the complexity of your booking, we may charge service fees to cover the cost of our expertise and assistance. These fees are typically disclosed upfront and may vary depending on the type of booking and the level of service required.

    New Bookings Prices are Per Person

    Air Only reservations $25.00 CAD

    Hotel and Car rentals $50.00 CAD

    Pre-packaged Vacations $40.00 CAD

    Group Bookings $40.00CAD

    Cruises and Tours $75.00 CAD

    Custom Itinerary Planning $75.00 CAD

    All Other Products $75.00 CAD

    Changes and Corrections to a File Per Person

    Name Correction $25.00 - $300.00 CAD

    Change of Name $25.00 - $300.00 CAD

    Change date/hotel/destination $100.00 - $300.00 CAD *per transaction

    Adding a passenger who affects occupancy and/or room category $50.00 - $300.00 CAD *per transaction

    Cancellations Per Person

    When the cancellation is made**

    Within 24 hours of booking $50.00 CAD

    Outside of 24 hours of booking $100.00 CAD

    Taxes and Government Fees: Taxes and government-imposed fees, such as airport taxes, security fees, and tourist taxes, may be included in the total cost of your booking. These fees are mandated by local authorities and are passed on to travelers as part of the overall price.

    Supplier Fees: Airlines, hotels, car rental companies, and other travel suppliers may impose additional fees or charges for services such as baggage fees, resort fees, parking fees, and fuel surcharges. These fees are typically disclosed during the booking process and may vary depending on the supplier and the specific terms and conditions of your reservation.

    Cancellation and Change Fees: If you need to cancel or change your booking, you may incur fees or penalties imposed by airlines, hotels, or other travel providers. These fees can vary depending on the fare rules, cancellation policies, and timing of your cancellation or change request. We'll inform you of any applicable fees and help you navigate the cancellation or change process.

    Currency Conversion Fees: If you're booking travel in a currency different from your own, your payment method or credit card issuer may charge currency conversion fees or foreign transaction fees. These fees are typically determined by your financial institution and may vary depending on the exchange rate and payment method used.

    Optional Extras: Additional services or amenities, such as travel insurance, seat upgrades, Wi-Fi access, and excursions, may incur additional charges. These optional extras are typically offered during the booking process, and we'll provide information about the cost and availability of these add-ons so you can make informed decisions.

    Dynamic Pricing: Prices for flights, hotels, and other travel services are subject to change based on demand, availability, and other factors. While we strive to offer competitive prices and secure the best deals for our customers, prices may fluctuate over time, and we recommend booking early to lock in the best rates.

    It's important to review the terms and conditions of your booking carefully, including any fees or charges that may apply, before confirming your reservation. If you have any questions or concerns about fees or charges associated with your booking, please don't hesitate to contact us. We're here to help clarify any issues and ensure that your booking experience is transparent and hassle-free.

  • We welcome feedback and strive to provide excellent customer service throughout your entire travel experience. Here are several ways you can contact our agency for assistance or provide feedback during your trip: